If you have had a terrible day at work and you are angry or grouchy, what does your family see and feel when you get home? Do you walk in with a scowl on your face and a hot temper? Or are you able to make the emotional transition from anger to calm?
The reality is, there are days that push your buttons and test your patience. I hope these days are few and far between for you, but in my work with both coaching and counseling clients, it seems that some people are frustrated almost all the time by their job or people in the workplace. In other blogs and articles we have talked about some of the ways you can make your situation better at work, but even before the problems are resolved, it is important for you to take a cue from Las Vegas and say, “What happens at work, stays at work.”
It is critically important that you get your emotions under control before you walk in the door. Don’t bring the negative emotions home with you. Here are some ways to prepare for the transition from work to home.
Last week we started talking about how asking good questions in the right way could improve communication and cooperation with your staff and coworkers. The first three recommendations were to listen carefully, control your emotions, and start with something positive. Today we will discuss a few more strategies.
Here’s the scenario: It has just come to your attention that a customer filed a complaint about Mr. Smith, one of your employees. While your gut tells you that the customer may have overreacted a bit, there’s enough information to warrant a meeting with Mr. Smith. You know from past experience that he’s somewhat sensitive to criticism, but you have several legitimate concerns. How can you get the information you need without triggering a negative response from Mr. Smith?
Here’s another common office dilemma: You are meeting with a vendor who’s behind schedule and over budget on a project. You don’t want to jeopardize the job and you don’t want to burn a bridge with this company. However, you’re not at all satisfied with the way things are going and you need to take some answers back to your VP of Operations. What is your best approach?