Building and maintaining strong relationships on the job can be a challenge. One of the greatest challenges is knowing how to communicate effectively. These 10 keys to effective office communication will help you build stronger work relationships and a position your business for greater success.
1. Avoid written communication when your emotions are involved. Just because it’s “business” doesn’t mean you won’t have strong feelings when communicating with a co-worker. If you’re happy, it’s tempting to punctuate with triple exclamation points, smiley faces, etc. (I’m not saying you can never do that, but it’s not very professional – use them sparingly if you must.) Conversely, if you have negative emotions, it’s more likely you’ll be terse, abrupt or write things you’re sorry about later. It can be better to talk to the person face-to-face so your body language and expressions can help communicate what you mean to say.
If you’re a manager, you know the challenge of keeping your best employees and trying to bring the others to a higher level of performance. While an employee may simply not have the skills to do their job well, in many cases an underperforming team member may have more of an attitude problem than an ability problem. Fortunately, there are some practical things you, as a manager, can do about it.
In my last blog I shared the first five of ten strategies for improving staff morale within your team. Here are the remaining five strategies. Feel free to pass them on.
Most employees who quit their jobs are leaving because of their managers and low staff morale, not necessarily their companies. Sure, we can think of exceptions, like an employee who moves away, or someone who works at a burger joint who decides to follow a vegan diet, or someone who feels a company product, practice or philosophy violates their own values. But in cases where the employee just can’t stand to go in to work anymore, most of the time it’s personal – often directly related to the interaction they have, or don’t have, with their manager. If the manager/employee interactions are negative or inadequate, low staff morale will often ensue.
Many studies have revealed that there is a direct relationship between employee morale and productivity and performance, so making a conscious effort to improve morale is simply good business. The Gallup Organization has estimated that there are 22 million actively disengaged employees costing the American economy up to $350 billion annually in lost productivity including absence, illness, and other problems that occur as a result of employee dissatisfaction. Executives and managers who are able to keep employee morale high will undoubtedly improve productivity and performance for their company.
If you want to improve staff morale among your employees adopt the five strategies outlined below as part of your regular management practice.